FAQ

RENTAL PROCESS 

1. Simply choose your garment and size of choice.

 Postal try on available!

2. Secure the dates you want to rent it for (4 or 8 day rental).

3. Wear your garment.

Please ensure that you DO NOT get makeup, fake tan, food, drink or any other stains or marks on your garment when wearing it.

5. Neatly pack your garment back into the original box.

6. Stick the free return address sticker provided over the top of the original sticker.

7. Drop the box off to your nearest post office. Dry cleaning is on us! 

 

POSTAL TRY ON

1. Simply click 'try on' and select your dates.

2. Have the garment for 2 days to make a decision.

3. Neatly pack your garment back into the original box.

4. Stick the free return address sticker provided over the top of the original sticker.

5. Drop the box off to your nearest post office.

Please note postal try on must be 2 weeks prior to your event date.

 

DAMAGED GOODS  

Unfortunately if goods are returned with any irreversible marks or damages, we are unable to accept the return and you will be charged with the purchase price of the garment.  

 

SHIPPING 

All orders are processed through Australia post.

All orders are sent express delivery. 

International shipping is calculated at checkout. 

No shipping on Sunday's. 

 

LATE RETURN 

If you fail to return your garment on time you will be charged an extra $10 each day it is late. 

 

ORDER CANCELATION 

If you change your mind and would like to cancel your order email info@asirefiles.com.au with your order confirmation.

Order cancelations are accepted up until 1 week before your hire date. If you cancel the week of your hire date you will be charged a late fee of $30.